Our Services

Price Match Policy

If you see any of our products listed on a reputable Australia retail website for a lower total price (including the cost of delivery) , please contact us on 02 9525 3474 or at info@majesticaquariums.com.au for a price match. The product must be identical and in stock. The Price Match Policy excludes online auction sites and Grey Import sites.  For more information on Price Matching please email us at info@majesticaquariums.com.au

 

Dry Stock Shipping Process

Majestic Aquarium offers shipping to any location in Australia. 

Our Standard Delivery service to Australia is FREE for orders over $150 and a flat rate of $9.95 is charged on all other orders. 

Once your order has been dispatched, you’ll receive a email containing your tracking information. The online tracking service is NOT powered by Majestic Aquariums and we are not responsible for the delay in the information provided by the online tracking service. 

Please allow for up to 5 days for delivery for Metro orders and 9 business days to the rest of Australia. 

For purchases of tanks and other products that are overly heavy or bulky, please contact us for a delivery quote prior to placing your order. This is to avoid any unexpected costs or disappointment on any extra shipping charges that the item may incur. Please ensure to quote your postcode on any correspondence with relation to a delivery quote.

NOTE: We do not ship outside of Australia 

Live Fish Shipping Process

Live Fish Shipping Process

Before placing any order on Live Stock please contact us to check the availability of each fish. Stock and availability changes on a weekly basis, so to avoid disappointment or any delay on your order it is advised to check the availbility prior to placing your order. Majestic Aquariums will not accept responsibility for delayed orders if stock availability is not confirmed prior to the order being placed.

Live stock orders are ONLY shipped on Mondays, Tuesdays and Wednesdays. All orders are sent via a courier service and can be shipped to your home, work or any other physical address. Once your order has been dispatched, you’ll receive a email containing your tracking information. If nobody is available to sign for your order, our couriers are instructed to leave the package in a safe place. Please be aware we cannot ship fish to PO Boxes. 

Our Standard Delivery service is FREE for orders over $150 and a flat rate of $9.95 is charged on all other orders. This delivery service is only available for the following locations:

  • Sydney Metro Area
  • Newcastle, Central Coast
  • Wollongong, Blue Mountains 
  • North Richmond
  • Canberra
  • Melbourne
  • Brisbane, Goldcoast
If you live ourside of these areas, please contact us prior to placing your order as we may need to arrange an airport to airport service which is subject to extra charges. Please quote your postcode on all correspondance for an accurate shipping quote.

All of our fish are packed with the greatest of care. They are packed in insulated foam boxes with plenty of oxygen to ensure that they will arrive to you both happy and healthy. During the colder months, we will also include specialised heat packs to ensure the fish have a consistent temperature and are kept comfortable. 

NOTE:

  • We do not ship outside of Australia.
  • Western Australia customers are subject to a Quarantine Inspection Fee.
  • Western Australia customer cannot order live plants, snails or mussels - Fines can apply
  • Tasmanian customers are not able to receive Live Stock.
  • NT customers must have a permit before we can ship any live stock.

 

Returns and DOA's

Dry Stock

Majestic Aquariums is unable to offer refunds due to a change of mind- Store credit or an exchange will be offered. The store credit will be for the cost of the product less any shipping charges. All products must be returned within 14 days of receipt.

To place a request for a return please email elise@majesticaquariums.com.au. The email must include your Name, Order Number, Reason for the return and whether you would like a store credit or exchange. The item must be returned in the original shipping carton.  Products cannot be returned opened/used. Send any returns to Majestic Aquariums, 7/120-126 Taren Point Rd, Taren Point, Sydney, NSW, Australia. Please keep a record of shipment until you have received credit or replacement merchandise. 

Returns or exchanges are not offered on lighting tubes, globes or UVC tubes.

If you receive you item faulty or damaged please contact Majestic Aquariums with images and as much information on the damage to the product. A Majestic Aquariums Staff Member will be in touch with you as soon as possible.

Live Stock

Due to the complicated nature of packing and shipping procedures involved in handling live stock, unfortunately we cannot accept any returns on live stock so please select carefully.

If anything is missing from your order or if you have any dead on arrival (DOA's) please take a photo of the fish inside the original shipping bag and email it to elise@majesticaquariums.com.au and we will arrange either a refund or store credit for you - whichever you prefer.

Please ensure that you email contains as much information as possible including: Name, Order Number, Species of DOA, Number of DOA's and Whether you would prefer a refund or a store credit. Please be aware that Freight costs are Non-refundable and are not able to be claimed.

 

FREE Water Tests

At Majestic Aquariums, we are committed to the success of your aquarium.

To assist you with the care of your aquarium Majestic Aquariums offer FREE water tests. To get your water tested for free please bring a sample of your aquarium water instore.

It is recommended that prior to adding any new fish to your aquarium you always get your water tested. 

Majestic Aquariums believe that education is the key to a successful aquarium!

 

Rentals

Aquarium rentals

Majestic Aquariums can arrange rental agreements which will allow you to have a wonderful aquarium in your home or office.

Pop in and see us any time for a quote.

 

Take Home Layby with Ezi-pay

Majestic Aquariums also offer Ezi-pay Express payment options. All your repayments can be easily managed with a direct debit payment plan. This makes buying an aquarium easier than ever!

Many people are very concerned about budgets now, so with Ezi-pay you don’t have to wait to enjoy your new hobby. It costs you nothing, to pay off your tank whether it`d be over 10 or 48 months.

See terms and conditions.

Example 1 - If you wish to buy a $2000 aquarium you pay:
$500 deposit then $35.71 a week for 10 months.

You may not have $2000 in your pocket but you may be comfortable with $35.71 a week to enjoy your own aquarium.

Example 2 - If you wish to buy a $4000 aquarium you pay:
$1000 deposit then $38.46 a week for 20 months.

This option makes a Majestic Aquarium a reality to everyone.